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hotel reservation : . . . AND???? shows up and spends the night then leaves, leaving behindthe processed bill as payment? doesn't show and succeeds in convincing the======================================== ===========================To: Matt and the groupFrom: Julius Koble, ex-hotel front desk employee\manager and ex- law studentIs a hotel reservation a binding contract?Yes of course it is. The real issues revolve around the extent of theduties and rights of the hotel reservation contract. In practice hotelsdivide reservations into three categories.The first category is composed of reservations that will be canceled by thehotel at certain time, usually 4 or 6 p.m. These are commonly called 4 of6pm holds in hotel front desk jargon. These reservations are the leastsecure from the potential lodgers viewpoint. The potential guest providesno billing information for the hotel. The guest agrees to arrive at thehotel by the certain time and the hotel agrees to "hold" the room untiltypically 6 p.m. When the time for arrival has occurred and the potentialguest has not arrived, the hotel "cancels" the reservation, and thecontract between the potential guest and the hotel is extinguished. If thepotential guest arrives after the cutoff time, the hotel will rent a room tothe potential guest if any rooms are available and not designated toguaranteed or advance deposit reservations.The second reservation type is called a guaranteed reservation. In this typeof reservation the potential guest provides a means of billing to the hotelfor the room charge if the potential guest does not arrive. Typically thisis a credit card number or an agreement to allow direct billing for the roomcharge. The hotel guarantees the availability of a room for this type ofreservation until the next cycle (typically noon the next day) for rentingrooms begins. The hotel will have a policy for accepting cancellations fromthe holder of a guaranteed reservation. Many times the cancellation deadline
hotel reservation : We used the service "France Hotel Reservation" at to check the availability of a roomat a Paris hotel. We received a response that the hotel was fully bookedbut that this service would find a "comparable" hotel and make reservationsfor us. We e-mailed back to say we weren't interested in substitutions andthat we'd make our own alternative arrangements. We have since received"confirmation" of a booking of not one--but TEN--rooms for a date on whichwe won't even be in Paris (and certainly didn't request one, much less ten,rooms for), PLUS a "nonrefundable commission" of almost US$100. We haveexchanged numerous e-mails with this service asking them to investigate theerror and halt all charges, only to receive one sentence responses to theeffect that they plan to charge us, regardless. Of course we have notifiedour credit card issuer to deny the charges as this increasingly appears tobe fraudulent in nature. While this may well be an isolated occurrence oran error due to language barriers, I'd recommend taking caution whendeciding whether to use this service. If in fact the service does havedifficulty with the English language they ought not be responding to oure-mails in English, much less attempting to charge exhorbinant amounts toour credit card before seeking clarification or translation. Also, theentire website is in English, so go figure....) To illustrate, below is asampling of our correspondence to date:
hotel reservation : **France Hotel Reservation Service (Initial response to booking request)**Thank you for your booking and yourinterest in our webside France HotelReservation and Paris HotelReservationWe try to find you another htoel inthe same quality and if possible inthe same aera. We choose only hotelswe know.We confirm you as soon as possiblewhen we find you accomodations.Note also in this high season, all thehotels are fully booked there isa long time and France HotelReservation find always rooms for allhisguests : it's a good deal, the otherscompany don't find you rooms--Sam - France Hotel Reservation208 route de Grenoble - 06200 NICETel: (33)-493 18 56 50 Fax: (33)-4 9318 56 59Were are pleased to definitely confirm the following reservation :(1) Dear Sam:Please cancel this reservation and do not charge our credit card for anyamount.We do not want to stay at Terrass Hotel.Also, our party needs 1 room, not 10 rooms, and the dates are incorrect.This is a mistake - your website has made several errors.Please respond to this and confirm that you did not charge our credit card.We have found another room for this date, so please do not make any furtherreservations.Thank you.
hotel reservation : (2) This is the email I sent to your service on 30 June.Again, I do NOT want any rooms for 09 September.Please cancel my credit card for any charges you have made.I have told my credit card company not to accept any charges from yourservice.Thank you for your assistance.(1) We cancel your bookingNote our commission is dueYours fairthfully(2) Very sorry, you made a booking on our webside for 10 rooms...Yours fairthfullyTue, 4 Jul 2000 03:09:50 -0500, "Michael & Maureen Lesak" écrivait:All right, tell them you are noticing them in a letter to the :Direction de la Concurrence, Consommation et Répression des Fraudes8 rue Froissart75003 PARISNow you make the same letter to that address (try to make it in frenchthough) and folks over there gonna take care of these people.Anyway, how could they charge you of any price if you don't agree ? Ifyou have given your credit card number, tell your bank that youhaven't make that purchase, since you have sign nothing nor made anypincode, the credit card corp can't charge you for that, and this corp(Visa, Mastercard or else) won't pay the one who ask the money if hecan't prove you agreed...
hotel reservation : I did indeed book with my AmEx card and will contactthem first thing Monday morning.Since y'all have given me some very good advice,I am posting the details of my situation here.I think you will see that this is not just a normaloverbooking. ON JULY 2, 1998 I MADE A HOTEL RESERVATION, VIA A TRAVEL AGENT, FOR A TWO NIGHT/TWO ROOM STAY AT THE BEST WESTERN MAYAN INN IN DAYTONA BEACH FOR $51.30 PER NIGHT PER ROOM. THE RESERVATION WAS MADE FOR OCTOBER 16-17, 1998. ON JULY 2, 1998 THE NASCAR PEPSI 400 RACE, SCHEDULED TO RUN ON JULY 4, 1998, WAS POSTPONED TO OCTOBER 16, 1998, THE DAY OF MY RESERVATION. ABOUT THE FIRST WEEK OF SEPTEMBER, (7-8 WEEKS AFTER MY RESERVATION WAS CONFIRMED) MY TRAVEL AGENT CALLED AND ASKED IF I WOULD BE WILLING TO GIVE UP MY ROOM IN DAYTONA IN EXCHANGE FOR A ROOM IN COCO BEACH FL, WITH THE FIRST NIGHT BEING FREE. I SAID NO AND THAT I WANTED TO STAY IN DAYTONA. LAST WEEK THE TRAVEL AGENT CALLED AND INFORMED ME THAT THE HOTEL IS NOT GOING TO HONOR THE CONFIRMED RESERVATION BUT WAS GOING TO SEND ME TO COCO BEACH ANYWAY - DUE TO BEING OVERBOOKED. SHE ADVISED ME TO CONTACT THE HOTEL DIRECTLY AND TRY TO WORK THINGS OUT. SHE ALSO GAVE ME BEST WESTERN'S CORPORATE CUSTOMER SERVICE TOLL FREE NUMBER FOR FURTHER ASSISTANCE.
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